Refund policy.

Before we start

A full refund of anything you've paid.

While we work

A refund of what you've paid, minus the work already done.

After delivery

No refund, but anything that isn't as agreed gets fixed for free during your support window.

Hosting

No refund for a month that's already started. Cancel and it stops at the end of that month.

Message us in your ticket on Discord, or email hello@baseplatehq.com. Tell us your order code (like BP-0042) and what went wrong. We answer every request.

Refunds go back the way you paid, within 14 days of us agreeing to them.

Card

Through Whop, to the card you paid with.

PayPal

To the PayPal account you paid from.

Crypto

The euro value of what's owed, in the coin you paid with, at the rate on the day we send it, to a wallet address you give us.

Other

Back the way you paid, as agreed in your ticket.

Card and PayPal refunds are made in euros, like the original price. If your account uses another currency, your bank converts it at its own rate, which can differ from the day you paid.

• Billed monthly, in advance, by the payment method you picked. It renews every month until you cancel.
• Cancel anytime by messaging us on Discord or by email. Hosting runs to the end of the month you've paid for, then stops.

Nothing in this policy takes away rights your local consumer law gives you that can't be waived.

If you're a consumer in the EU or the UK, you can usually cancel within 14 days of ordering. If you ask us to start before then, you pay for the work done up to the day you cancel, and the right ends once the work has been fully delivered.

The rest of how orders work is in the terms of sale.